THE PROCESS – START TO FINISH

The most common question we receive from our customers is “What is the process, start to finish, for getting my countertops?” It is a multi-step process that takes approximately 2 weeks from start to finish. The process can take longer if you have a hard time selecting the perfect slab for your project. If you are struggling with slab selection, one of our designers would LOVE to help you! If you would like help from one of our designers, contact support with the details for your project and one of our qualified designers will be in contact within one business day.

The process can go two ways. You can select a slab from our live inventory online, or you can find a non-stock slab from one of our suppliers. Here is a breakdown for each scenario.

Selecting a slab from our live inventory online:

  1. Calculate your square footage and select a slab.
  2. Generate your quote online and accept the estimated cost.
  3. Someone from our office will contact you within one business day. They will go over the deposit amount and get you on the schedule for templating.
  4. Our templator will come out to your home / project and digitally measure your countertops.
  5. We fabricate your countertops.
  6. We install your countertops.
  7. YOU are extremely happy that in just 2 weeks you have new countertops installed and your home looks AMAZING!

Selecting a NON-stock slab from one of our suppliers:

  1. Select a slab from one of our vendors.
  2. Email us through our contact support page, letting us know what stone you would like quoted.
  3. Our sales team will contact you for a drawing of your kitchen and ask you a few questions regarding your project to ensure we give you the most accurate quote possible.
  4. Our sales team will email you a quote.
  5. You come to our shop and sign the contract estimate, place your deposit and get on the templating schedule.
  6. Our templator comes out to your home / project and digitally measures your countertops.
  7. We fabricate your countertops.
  8. We install your countertops.
  9. YOU are extremely happy that in just 2 weeks after signing the contract, you have new countertops installed and your home looks AMAZING!